U HAVE IT MAID - Terms and Conditions

1. General Terms By booking a cleaning service with U HAVE IT MAID, you agree to comply with these Terms and Conditions. These policies ensure a smooth and professional experience for both our clients and cleaning team.

2. Right to Decline Service U HAVE IT MAID reserves the right to decline or discontinue services at our discretion. This may include, but is not limited to, unsafe conditions, inappropriate client behavior, or failure to comply with our policies. We reserve the right to cancel any service, for any reason. Racism, sexism, or disrespect towards our staff will result in immediate and permanent termination of service.

3. Respect and Workplace Conduct We have a zero-tolerance policy for disrespect, harassment, or inappropriate behavior toward our team members. If our cleaning crew experiences any form of disrespect, they will immediately leave the premises, and the full amount of the scheduled service will be charged to the card on file.

4. Water and Electricity Requirement Our team requires both water and electricity to complete cleaning services. If our cleaners arrive and either water or electricity is unavailable, they will leave, and the full amount of the scheduled service will be charged to the card on file.

5. Health and Safety Limitations The health of our staff is paramount. To maintain a safe working environment, our cleaners do not: Climb heights beyond what is reachable on a three-step ladder (a step ladder must be provided by the homeowner); Move or lift heavy furniture; Clean hazardous substances (including animal or human waste); Clean areas infested with insects; Clean black mold; Clean hoarder homes. Hoarding cleanup requires specialized cleaning companies equipped to handle such environments; Clean chimneys, fireplaces, or furnaces.

6. Card on File for Service Confirmation To secure your appointment, it is required that a valid credit card be added to your account by 6 PM on the day prior to your scheduled service. As a small business, this policy is our guarantee that the job will be paid after the service, ensuring we can effectively manage our scheduling and provide timely services to all our clients. Please note the following important points regarding this policy: Card Requirement for Booking Confirmation: Your appointment will only be confirmed upon the addition of a valid credit card to your file by the specified deadline (6 PM on the day before the appointment). This is a mandatory step for securing your scheduled service. Charges Post-Service: Be assured that your card will not be charged at the time of booking. The card on file will only be charged after the completion of the service, and you will receive a detailed invoice for the same. Security and Privacy: We prioritize the security and privacy of your financial information. Your card details will be stored securely and will only be used for the purpose of billing for services rendered. Cancellation and Rescheduling: In case of any need to cancel or reschedule, please refer to our cancellation policy for details on timing and any potential fees.

7. Reschedule, Cancellation & Skip Fee Policy As U HAVE IT MAID continues to grow and expand its mission in bringing harmony into your home with quality and consistent cleanings, we have noticed an increase in last-minute skipping and rescheduling; this issue directly affects our cleaning techs. Our cleaners are the foundation of our company. To maintain a reputable team, we must provide each cleaning tech with consistency in their daily schedules to prevent loss of wages. And we know that life happens, and sometimes things can change; Having policies and processes let us be prepared to handle situations in the best way possible.

Need to reschedule the service? No problem! At least 24 business hours' notice (excluding weekends) is required. We must adhere strictly to this policy to prevent lost wages for your cleaner. Cancellations made 24 hours or less before the scheduled appointment will incur a $55 fee. Cancellations made 2 hours or less before the scheduled service will incur a charge of 50% of the scheduled service rate.

Skip Fee Policy for Recurring Cleanings As a valued recurring client, you receive discounted pricing based on your cleaning frequency. However, when a cleaning is skipped, the home naturally requires more time and effort on the next visit. To ensure we maintain our high standards, a small skip fee will be applied to your next cleaning if a scheduled service is missed: $10 Skip Fee for Weekly Clients $15 Skip Fee for Bi-Weekly Clients $20 Skip Fee for Monthly Clients.

This policy helps us compensate our hardworking team and ensures we continue delivering the top-notch service you expect and deserve. 8. Lockout Situations Our time is valuable just like yours. If our cleaning team arrives and is unable to access the premises within 30 minutes (client does not answer the doorbell, buzzer, key was not left with the doorman, and the office is not able to contact the client), the team will leave, and the full amount of the scheduled service will be charged to the card on file.

9. Tipping At U HAVE IT MAID, tipping is entirely optional. If you choose to tip, you can either request our office to include it with your payment or leave cash for the team. Our management ensures that the gratuity is fairly distributed among the team members who contributed to your cleaning. It's a heartfelt thank-you for their dedicated work. Your support is highly valued.

10. Non-Solicitation Agreement When hiring U HAVE IT MAID, you agree not to solicit for hire any staff member introduced to you by U HAVE IT MAID for any home-related services. We invest significant time and resources in recruiting, interviewing, reference-checking, and training our cleaners. As part of their employment, our team members sign an agreement barring them from performing any home-related service for any of our past or present customers. Please respect our team and refrain from attempting to hire them directly.

11. Best Practices for a Hassle-Free Cleaning Day Our team consists of experts in cleaning, and they know how to handle your home professionally. If you have any specific concerns or requests, they must be discussed with our office beforehand. To work efficiently and provide the best results, our team needs space to move freely. If you follow the team around during the cleaning process, it may be challenging for them to perform their job effectively. We understand that you may prefer a quiet environment in your home, but please note that some level of noise is unavoidable due to the use of vacuum cleaners and other equipment. To ensure an efficient and smooth cleaning process, we kindly ask that our cleaning technicians be given ample space to complete their tasks. Cleaning day is not a typical day, and we greatly appreciate clients who coordinate with our team when switching rooms. This helps our cleaners work efficiently without unnecessary interruptions. Additionally, some of our cleaners may not speak English fluently. To ensure your requests and concerns are properly addressed, we encourage you to communicate directly with our office. Our team remains in constant contact with our cleaners via cellphone to provide guidance and support throughout the cleaning process. If you see them using their phones, please understand that they are receiving instructions from management to ensure the best service possible.

12. Pets We are a pet-friendly company and welcome all members of your family. However, U HAVE IT MAID is not responsible for your pets. You know your pets best, so if you have concerns about their behavior, safety, or anxiety during our cleaning service, we kindly ask that you secure them in a separate room or remove them from the property. This ensures both the comfort of your pets and the efficiency of our cleaning team.

13. Liability and Damages At U HAVE IT MAID, we take great care when cleaning your home and handling your belongings. However, due to the nature of our services, we want to clarify our policy regarding accidental damage: Pre-Existing Damage – We are not responsible for items that were already broken, improperly installed, or in fragile condition before our service. If we notice any pre-existing damage, we will document it and notify you. Fragile and High-Value Items – If you own delicate, irreplaceable, or high-value items (such as antiques, artwork, or collectibles), you must notify our office before your scheduled cleaning. Our team is not permitted to clean these items to avoid any risk of damage. Accidental Damage – Our cleaning team is trained to work with caution, but minor accidents can happen. If an item is accidentally damaged during cleaning, you must report it to our office within 24 hours of the service so we can assess the situation. We do not assume responsibility for: Scratches, scuffs, or normal wear and tear on floors, furniture, or appliances. Damage to fragile items (e.g., glass shelving, chandeliers).

14. Policy Changes U HAVE IT MAID reserves the right to update these Terms and Conditions at any time. The latest version will always be available on our website. By booking our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.