U HAVE IT MAID – Terms and Conditions

1. General Terms

By booking a cleaning service with U HAVE IT MAID, you agree to comply with these Terms and Conditions. These policies are designed to ensure a smooth, professional, and respectful experience for both our clients and our cleaning technicians.

2. Right to Decline Service

U HAVE IT MAID reserves the right to decline, refuse, or discontinue services at our discretion. This may include, but is not limited to, unsafe working conditions, inappropriate client behavior, or failure to comply with company policies. We reserve the right to cancel any service, at any time, for any reason.

Racism, sexism, harassment, or disrespect toward our staff will result in immediate and permanent termination of service.

3. Respect and Workplace Conduct

We maintain a zero-tolerance policy for disrespect, harassment, or inappropriate behavior toward our cleaning technicians. If our team experiences any form of disrespect, they will immediately leave the premises, and 100% of the scheduled service cost will be charged to the card on file.

4. Water and Electricity Requirement

Our cleaning services require access to running water and electricity. If our cleaning technicians arrive and either is unavailable, the team will leave, and 100% of the scheduled service cost will be charged to the card on file.

5. Health and Safety Limitations

To protect the health and safety of our team, U HAVE IT MAID does not perform the following services:

- Climb beyond what is reachable with a three-step ladder (a step ladder must be provided by the homeowner if needed);

- Move or lift heavy furniture;

- Clean hazardous materials, including human or animal waste;

- Clean areas infested with insects;

- Clean black mold;

- Clean hoarder homes (these require specialized cleaning companies);

- Clean chimneys, fireplaces, or furnaces.

6. Card on File Requirement

To secure your appointment, a valid credit card must be added to your account by 6:00 PM on the day prior to your scheduled service.

Your appointment is not confirmed until a valid card is on file.

Cards are not charged at the time of booking. Charges are processed after service completion, and an invoice will be provided.

All card information is stored securely and used solely for billing purposes.

Please refer to our cancellation and rescheduling policy for applicable fees.

7. Rescheduling, Cancellation & Skip Fee Policy

At U HAVE IT MAID, consistency is essential for both our clients and our cleaning technicians. Last-minute changes directly impact our team’s income and scheduling.

Rescheduling

Rescheduling requests must be made with at least 24 business hours’ notice (excluding weekends). Requests made after this timeframe may be subject to fees.

Cancellations

- Cancellations made less than 24 hours before the scheduled service will incur a $55 cancellation fee.

- Cancellations made 2 hours or less before the scheduled service will be charged 100% of the total service value.

Skip Fee Policy (Recurring Services Only)

Recurring service pricing is discounted based on consistent scheduling. When a cleaning is skipped, additional time and effort are typically required at the next visit.

- Weekly: $10 skip fee applied to the next cleaning

- Bi-Weekly: $15 skip fee applied to the next cleaning

- Monthly: If a monthly client skips a scheduled cleaning, the next visit will be charged at the full one-time cleaning rate, with no recurring discount.

8. Lockout / No Access Policy

If our cleaning technicians arrive and are unable to access the property (no answer at the door, incorrect access instructions, keys not left with building staff, or no response from the client), the team will wait a maximum of 30 minutes.

If our office is unable to reach the client within that time, the visit will be considered a lockout, and 100% of the scheduled service cost will be charged to the card on file.

9. Tipping

Tipping is always optional but greatly appreciated. Clients may request our office to add gratuity to the invoice or leave cash for the team. All tips are fairly distributed among the cleaning technicians who performed the service.

10. Non-Solicitation Agreement

By hiring U HAVE IT MAID, you agree not to solicit, hire, or attempt to hire any cleaning technician introduced to you by our company for any home-related services. Our team members are bound by non-solicitation agreements, and we ask that clients respect this policy.

11. Best Practices for a Smooth Cleaning Day

To ensure the best results:

- All special requests must be communicated to our office in advance.

- Cleaning technicians require space to work efficiently; following the team throughout the cleaning may impact service quality.

- Some noise is unavoidable due to cleaning equipment.

- Cleaning day is not a typical day, and cooperation when switching rooms is greatly appreciated.

- Please note that some cleaning technicians may not speak English fluently. For clear communication, clients are encouraged to contact our office directly. Our team remains in constant contact with technicians via cellphone for guidance and support.

12. Pets

We are a pet-friendly company; however, clients are fully responsible for their pets. If there are concerns regarding safety, behavior, or anxiety, pets must be secured in a separate room or removed from the home during the cleaning service.

13. Liability and Damages

Pre-Existing Damage: We are not responsible for items that were previously damaged, improperly installed, or fragile due to age or condition.

Fragile & High-Value Items: Clients must notify our office in advance regarding antiques, artwork, or high-value items. Our team is not permitted to clean these items.

Accidental Damage: Any accidental damage must be reported to our office within 24 hours of service completion for review.

We do not assume responsibility for:

- Normal wear and tear

- Scratches or scuffs on floors, furniture, or appliances

- Damage to fragile items (e.g., glass shelving, chandeliers)

14. 100% Satisfaction Guarantee

We strive to provide consistent, high-quality cleanings. However, we are human, and occasionally an area may be unintentionally missed.

If you are not fully satisfied, our office must be notified within 24 hours of service completion.

Reporting an Issue:

- Complaints must be sent within 24 hours via text message to (312) 460-2540 or by email to info@uhaveitmaidchicago.com

- Photos and/or videos of the missed areas are required.

- Issues reported after 24 hours do not qualify for a re-clean.

Re-Clean Policy

When applicable, a re-clean may be offered under the following conditions:

- Only missed areas will be addressed (not the entire home).

- The re-clean must occur within 48 hours of the original service.

- Re-cleans are scheduled based on company availability only.

- No refunds are offered. A re-clean is the sole remedy under this guarantee.

15. No Refund Policy

U HAVE IT MAID does not offer refunds for completed services. Any approved service-related concerns will be handled strictly in accordance with our Satisfaction Guarantee and Re-Clean Policy.

16. Pricing Adjustments

If the condition of the home requires additional time, labor, or supplies beyond the original scope of work, U HAVE IT MAID reserves the right to adjust pricing accordingly.

17. Alarm Systems

Clients are responsible for disabling alarm systems or providing correct access instructions. U HAVE IT MAID is not responsible for alarm-related incidents, fees, or penalties.

18. Quality Control Documentation

U HAVE IT MAID may take before-and-after photos for quality assurance, training, and documentation purposes. Client privacy is always respected.

19. Policy Changes

U HAVE IT MAID reserves the right to update these Terms and Conditions at any time. The most current version will always be available on our website.

By booking our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.