Privacy Policy

Information We Collect

We may collect information you voluntarily provide to us, including your name, email address, phone number, service address, ZIP code, information about your home or cleaning needs, referral information, job application information, and any other details you choose to provide through our website forms, text messages, emails, or other communications.

We may also collect certain information automatically when you visit our website, such as your browser type, device information, IP address, pages visited, and general website usage information. This information may be collected through cookies, analytics tools, and similar technologies.

How We Use Your Information

We may use the information we collect to:

• Respond to questions and estimate requests;
• Determine whether your address is within our service area;
• Prepare and send personalized cleaning estimates;
• Schedule, confirm, manage, and provide cleaning services;
• Communicate with you about appointments, service details, changes, or requests;
• Process and manage referrals;
• Review employment applications;
• Send service-related communications;
• Improve our website, services, and customer experience;
• Maintain business records and help protect against misuse or fraud; and
• Comply with applicable legal obligations.

Estimates, Scheduling & Customer Information

When you request an estimate through our website, the information you provide may be transferred to or entered into the systems we use to manage customers, estimates, appointments, communications, and cleaning services.

Submitting an estimate request does not automatically create or confirm a cleaning appointment.

Payment Information

To confirm a cleaning appointment, we send customers a secure payment link where they can add a card on file.

Your card is not charged when it is added. Payment is processed after your cleaning is completed, in accordance with our Terms & Conditions.

Please do not send credit card information by email, text message, or through our general website forms.

Text Messages & Email

If you provide your phone number or email address, we may use it to communicate with you about your inquiry, estimate, appointment, cleaning service, referral, application, or other interaction with U HAVE IT MAID.

Message and data rates may apply to text messages depending on your mobile carrier and plan.

Referral Program

If you submit information about a friend or another person through our referral program, we may use that information to contact them regarding U HAVE IT MAID services and to administer the referral program.

Please only provide another person's information when you have permission to share it with us.

We do not use referral information for unrelated purposes.

Job Applications

If you apply to work with U HAVE IT MAID, we may collect information such as your name, contact information, location, transportation availability, cleaning experience, and information you choose to provide about yourself.

We use this information to evaluate your application and communicate with you regarding potential employment opportunities.

Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, and improve website performance.

Third-party services used on our website may also place or access cookies according to their own privacy practices.

Depending on your browser and location, you may be able to control or disable certain cookies through your browser or available website privacy settings.

Third-Party Service Providers

We use third-party service providers to help operate our website and business. These providers may process information on our behalf for purposes such as website hosting, customer and appointment management, communications, payment processing, analytics, and other business operations.

These providers maintain their own privacy and security practices, and their handling of information may also be governed by their respective privacy policies and terms.

How We Share Information

We do not sell your personal information for money.

We may share information with service providers that help us operate our business, when necessary to provide or manage services you request, to protect our business or users, or when required by law.

Data Security

We take reasonable administrative and operational measures designed to protect personal information in our possession.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, meet legal obligations, and support legitimate business operations.

Retention periods may vary depending on the type of information and why it was collected.

Your Privacy Choices

You may contact us if you would like to ask about personal information you have provided to us, request that information be corrected, or make another privacy-related request.

Certain information may need to be retained when required for legal, financial, security, or legitimate business purposes.

You can also adjust cookie preferences through your browser and, where available, the privacy controls provided on our website.

Children's Privacy

Our website and cleaning services are not directed to children, and we do not knowingly collect personal information directly from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The current version will be posted on this page with the updated date shown above.